FAQ

Check-in is guaranteed from 3:00 PM. The reception is open 24 hours a day, and luggage storage is available for guests arriving before check-in time.

Check-out is by 11:00 AM on the day of departure. Late check-out is available upon request and subject to availability.

The hotel has several rooms designed for guests with reduced mobility. Requests must be specified at the time of booking in order to guarantee the most suitable accommodation.

The room rate includes city bikes, luggage storage, 24-hour concierge service, luggage storage and access to the fitness area.

The hotel offers a private garage upon reservation. Spaces are limited. Cost: €25 per day.

An electric vehicle charging station is available. Please inform us at the time of booking.

Pets are welcome in our hotel. A small supplement of €15 per day is required. For safety and hygiene reasons, pets cannot be left alone in the room or access the breakfast room.

Payments can be made in cash and with Visa, Maestro, Mastercard, and American Express cards. The hotel reserves the right to verify the validity of the credit card provided to guarantee the reservation by requesting a pre-authorization equal to the total amount of the stay. In case of invalid details or denied pre-authorization, the reservation may not be guaranteed.

The hotel has an in-house restaurant open for dinner, where guests can enjoy dishes inspired by local traditions and contemporary Italian cuisine in an elegant and welcoming atmosphere.

The breakfast buffet includes gluten-free products and vegetarian/vegan options. The hotel breakfast is also open to external guests.

The city tax is €2.50 per person per day, as required by the Municipality of La Spezia. Children up to 16 years old are exempt.

The hotel offers a transfer service upon request. For information, rates, and reservations, please contact the reception before your arrival.

The hotel provides complimentary city bikes, ideal for exploring the city.

Laundry service is available upon request for an additional charge. Clothes must be placed in the designated laundry bag in the wardrobe and reported to Reception. Garments will be returned within approximately 48 hours.

Hotel Firenze e Continentale offers modern and fully equipped meeting rooms with Wi-Fi, ideal for professional events, conferences, and private meetings.

Smoking, including electronic cigarettes, is prohibited inside the rooms and in all enclosed areas of the hotel.
The terrace is available for guests who wish to smoke, when it is not reserved for private events.

The hotel is located just a few minutes’ walk from La Spezia Centrale railway station, the ideal departure point to reach the Cinque Terre (5 minutes).

Cribs and extra beds are available upon request and subject to availability.

The hotel offers a half-board option including accommodation, breakfast, and dinner at the in-house restaurant.

The hotel offers Day Use rooms, ideal for guests wishing to relax for a few hours, work in peace, or enjoy hotel services without an overnight stay.